Reference

How We Handle Your Information

We collect and protect the data needed to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. You control your information and can request changes or deletion at any time.

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CK Cricket How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We handle data with clear practices around collection, storage, cookies and retention so you know what happens when you deposit, play or withdraw. Our systems encrypt sensitive details like payment wallet information, limit access to authorised staff and log activity to detect unusual behaviour. You control marketing preferences and can request changes or deletion at any time.

Payment Data We collect your bKash, Nagad or Rocket wallet number, transaction reference and deposit amount to process funding requests and match payments to your account. This data is encrypted during transmission, stored securely and shared only with payment processors to complete transfers and verify withdrawals.
Cookies and Tracking We use cookies to keep you logged in, remember your language preference, track session activity and measure how visitors navigate the site. Essential cookies enable core account functions; analytics cookies help us improve lobby layout and game loading speed. You can manage cookie preferences in your browser settings.
Account Security We protect your account with password encryption, device fingerprinting and login monitoring. If we detect suspicious activity — logins from unusual locations, repeated failed password attempts or unexpected withdrawal requests — we may freeze the account temporarily and ask you to verify your identity via SMS or email.
Retention and Deletion We keep your account data, transaction history and gameplay records for the period required by payment processors, anti-fraud systems and applicable regulations. If you request account deletion, we remove personal information within a reasonable timeframe but may retain anonymised transaction logs to meet compliance obligations.
PRIVACY SUPPORT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, correct account details, delete your information or withdraw marketing consent, our support team can help. Open the live chat widget in the lobby for instant replies during active hours, send an email to our privacy team or check the account settings page for self-service options like updating your mobile number or turning off promotional messages.

Live Chat Open the chat widget in the lobby to ask about data requests, account deletion, marketing consent or any privacy question. Our team responds during active hours and can guide you through the steps to access, correct or remove your information.
Email Support Send a detailed privacy request to our support email address from the contact page. Include your registered mobile number and describe what you need — data access, correction, deletion or consent withdrawal. We reply within a reasonable timeframe and confirm the action taken.
Account Settings Log into your account and open the settings page to update your mobile number, change your password, review linked payment wallets or turn off promotional messages. Some privacy controls are available immediately without contacting support.

Common Privacy Questions

We collect your mobile number, payment wallet details, transaction history, device information, IP address and gameplay records. This data verifies your identity, processes deposits and withdrawals, prevents fraud and helps us improve the platform for Bangladesh players.

No. We do not sell your personal information. We share payment data only with bKash, Nagad and Rocket processors to complete deposits and withdrawals, and we may share anonymised usage data with game providers to optimise lobby performance.

Contact our support team via live chat or email and ask for a data access request. Include your registered mobile number. We will send you a report of the personal information we hold within a reasonable timeframe.

Yes. Open a support chat or send an email requesting account deletion. We will remove your personal information within a reasonable period, though we may retain anonymised transaction logs to meet regulatory and payment-processor requirements.

We use essential cookies to keep you logged in and remember your settings, plus analytics cookies to measure site performance and improve lobby navigation. You can disable non-essential cookies in your browser settings without losing core account functions.

We retain transaction records for the period required by payment processors, anti-fraud systems and applicable regulations. This ensures we can verify past deposits and withdrawals, resolve disputes and meet compliance obligations in regions where the platform is available.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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